Terms & Conditions

TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
This terms of use tells you the terms of use on which you may make use of our website www.adelyajewellery.com (our site). Use of our site includes accessing, browsing, or registering to receive updates, newsletter, and various notifications or changes to the site.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
If you purchase goods from our site, please refer to our shipping and refunds policy, which shall apply to the sales.

Information about Adelya
www.adelyajewellery.com is a site operated by Adelya Jewellery DMCC (we or us) a company registered in UAE, with license number DMCC-33018 and registration number DMCC3941, with our registered office at Unit no: 30-01-850, Jewellery & Gemplex 3, Plot No: DMCC-PH2-J&GPlexS, Dubai, United Arab Emirates.

Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
The material and products on this website are strictly for Users’ personal use. You may download one computer copy or print one copy of the material on this Web Site for non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™ are preserved intact and are not modified, deleted or changed. Unless otherwise stated, Users should assume that everything they see or read on the Web Site (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Adelya Jewellery material in any way for any public or commercial purposes.
Users must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us, or our licensors.
If you wish to make any use of content on our site other than that set out above, please contact info@adelyajewellery.com .

Limitation of our liability
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
Users are responsible for configuring the information technology, computer programmes and platform in order to access our site. Users are advised to use their own virus protection software.
Users must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. Neither are users permitted to attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. Users must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, users would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing the users identity to them. In the event of such a breach, the user’s right to use our site will cease immediately.

Trade marks
ADELYA and stylised forms of ‘ADELYA’ are trade marks of ADELYA JEWELLERY DMCC.

Thank you for visiting our site.

WARRANTY

In case of any manufacturing defect in your jewellery, our technical staff will check and correct the flaw, or in some cases, replace the item. The warranty will not cover any damage due to improper use, accidents, alterations to the jewel by unauthorised laboratories, general wear and tear, or other changes attributed to everyday use.

ADVICE AND CUSTOMER CARE

Adelya gemstones are carefully selected by our gemologists, who comply with strict quality standards. Natural stones vary in their colour, shade and level
of transparency – this is what makes each stone unique. If a damaged stone needs to be replaced, our experts will select a similar gem that meets the high standards established by Adelya. Protect your Jewellery In order to avoid unwanted scratches, we recommend you keep every piece of Adelya jewellery in individual cases or pouches. These should be stored in a dry place and kept away from heat.

MAINTAINING YOUR ADELYA JEWELLERY

Adelya jewellery is made to be worn everyday, so no extraordinary maintenance is required. However, everyday wear may lead to a reduction in the natural lustre of gold surfaces, gemstones and diamonds. With longterm wear your skin’s natural oils, airborn contaminants, moisture and corrosion will also tarnish the shine and lustre of your jewellery. Keep your jewellery looking its best by following these guidelines:

  •  The lustre of gold can be maintained using products specially designed for cleaning jewellery. It is advisable to check that any materials bought for this purpose are non-corrosive. If in doubt, seek professional advice.
  • Gemstones should be worn and treated with care to avoid knocks that may chip or break the stones.
  • Surface finishes such as sand-blasting, rhodium-plating, or burnishing can be restored only by professionals.
  • Gem stones such as opal, chalcedony, pearl, emerald, turquoise, amber, lapis lazuli, coral and onyx are all examples of delicate, soft or porous gemstones. These should be kept away from moisture, smoke, fragrances, cosmetic products and chlorine, as well as sudden changes in temperature that may damage the gemstone irreversibly.
  • If your gold or silver jewellery contains soft, porous gemstones, you should follow the cleaning instructions for the gemstones and not the metal. Gemstones are sensitive and can be easilly damaged if treated incorrectly.

EXCHANGE AND REFUND POLICY

Should any of the Adelya jewellery pieces not satisfy our customer, we are happy to exchange the item for the same amount, or provide store credit for up to a year validity period. Please contact our team member at info@adelyajewellery.com for more information. Refunds are not available on fine jewellery items.  Please send us an email with any concerns and questions.